Terms and conditions
Thank you for your interest in booking a trip with
Dune Indonesia.
Please take your time to carefully read the
following terms and conditions. By confirming your booking, you accept and
agree to our terms and conditions.
1. DUNE ATLANTIS DIVE CENTER
Please contact info@dune-bali.com for Dune Atlantis Bali Dive Center Terms & Conditions.
2. DUNE AURORA LIVEABOARD
1. Deposit for individuals bookings
Included in all cruises:
Transfer from IN and OUT (Airport / MSY Aurora),
Double-bed or twin-bed cabin with en-suite
bathroom, toilet and AC,
Meals and soft drinks
Daily three dives during the day plus one
night-dive (subject to weather conditions and cruise; depending time of
arrival, no diving on 1st day ; no diving on day of departure),
12L Tank, belt, weights.
Multilingual dive guides (Europeans and
Indonesians).
Land excursions, according to the cruise itinerary.
Excluded:
NITROX supplement
(see price list)
Scuba diving courses (see price list)
Diving and snorkeling gear
Beer, wine and spirits
Souvenirs, laundry, use of satellite phone.
Tips for crew: highly appreciated.
Starting from January 1st 2021, we
decided to include the fuel surcharges on our
prices however we retain ourselves the right to add fuel
surcharges without prior notice in case of high rise of fuel prices.
· 2021: National
Park Fees, Taxes, Clearances and Contributions to villages:
-
Raja Ampat: 160 USD / person
-
Raja Ampat-Lembeh: 200 USD / person
-
Raja Ampat-Banda Neira: 200 USD / person
-
Ambon: 150 USD / person
-
Banda Sea & Forgotten Islands: 150 USD / person
-
Alor: 95 USD / person
-
Komodo: 25 USD / day / person
Note: these prices are subject to change
without prior notice.
· 2022: National
Park Fees, Taxes, Clearances and Contributions to villages:
-
Raja Ampat: 200 USD / person
-
Raja Ampat-Lembeh: 200 USD / person
-
Raja Ampat-Banda Neira: 200 USD / person
-
Ambon: 150 USD / person
-
Banda Sea & Forgotten Islands: 200 USD / person
-
Alor: 95 USD / person
-
Komodo: 25 USD / day / person
Note: these prices are subject to change
without prior notice.
Starting from January 1st 2023 we will included in the price fuel surcharge, National Park fees, Taxes, Port clearance and Contributions to villages. Also NITROX will be FREE ( certification required)
Surcharges: Dune Indonesia reserve the right to apply an appropriate surcharge to its prices should economic changes (such as exchange rates, marine park fees, fuel prices, etc) make a material difference to its pricing structure. - A minimum of 14 days’ notice will be given before such a surcharge becomes effective. -No surcharge will be applied within 28 days of departure. - If the surcharge results in an increase of 10% or more to the price of the liveaboard, dive package/dive course, then cancellation with a full refund will be allowed. Notification of the intention to cancel must be made in writing within 14 days of the notification or the surcharge.
2. Payments &
Cancellation Policy for Individual bookings
Schedule of Payments:
- A deposit of 30% of the total
price per person has to be transferred upon booking to the Bank Account of
Aurora Liveaboard no later than 7 days after the date of reservation.
If this booking fee is not
received within the stated period of time, your reservation is nullified and we
cannot guarantee you that your required berths will be available for your
desired cruise.
- 61 days prior to departure date:
remaining 70% of the cruise price Payment by bank transfer: (transfer fees are to be
paid by the debtor).
Please contact us to get all the bank details for
the deposit and payment: info@dune-aurora.com
For short notice bookings: Full payment has to be made to
Dune Aurora Liveaboard upon booking if the reservation is made less than 60 days prior to departure.
Cancellation policy for individual bookings:
If the reservation is cancelled more than 120 days
prior to the departure date, a cancellation fee of 135 USD per person per
booking will be deducted from the deposit and the remaining amount returned or
credited against any future bookings
The following cancellation fees are charged for
cancellations within 120 days or less prior to departure:
· 120 – 91 days
prior to departure: 30% of the cruise price
· 90 – 60 days
prior to departure: 50% of the cruise price
· 59 – 0 days
prior to departure: 100% of the cruise price
The date Dune Aurora Liveaboard receives a
cancellation of the booking by electronic mail will be the date used to
determine whether a fee will be charged or not. On Saturdays, Sundays and
public holidays, the next working day will count.
3. Payments &
Cancellation Policy for Groups or Boat Charters
The maximum number of passengers is 18 in 9 cabins
(3x twin-beds, 3x couple-beds, 3x couple-beds plus 1 single bed).
Payment Schedule for Groups (7 persons and more) and
Full Charters (18 persons):
· 10% deposit
at the moment of booking
· Further 15%
within 180 days from the date of cruise departure
· Further 25%
more within 91 days from the date of cruise departure
· Total balance
(50%) within 60 days from the date of cruise departure
Payment by bank transfer: (transfer fees are to be
paid by the debtor).Please contact us to get all the bank details for
the deposit and payment: info@dune-aurora.com
Cancellation Policy for Groups and Full Charters:
· From 180 to
91 days prior departure: 25% of the total
amount of the cruise
· From 90 to 60
days prior departure: 50% of the total
amount of the cruise
· Less than 60
days prior departure:
100% of the total amount of the cruise
In case of cancellation before 180 days, the
deposit will be returned, except a 5% penalty for administrative costs.
4. Changes or Other
type of Cancellation
Substitute Passengers:
If for any reason a passenger cannot make a trip that has already been booked, the reservation can be transferred to another person. The new passenger will be subject to the contract conditions of Dune Aurora Liveaboard. Passenger substitution will be allowed up to 3 days, or less depending on the cruise, prior to the day of departure. Dune Aurora Liveaboard takes no responsibility for changes to any bookings not made by Dune Aurora Liveaboard on behalf of the passenger (i.e. air tickets, hotel reservation etc.). A fee will be charged (see above).
Changes
before the booking confirmation:
Dune Aurora Liveaboard reserves the right to make
alterations and changes to brochure information, service descriptions and
prices in the brochures and price lists at any time before the time of booking.
Should the necessity arise, Dune Aurora Liveaboard will inform the agent or
individual client prior to entering the contract. The booking shall be
confirmed and effective once Dune Aurora Liveaboard receives the deposit.
Price
changes after the contract has been entered:
In rare circumstances, it is possible that prices
must be increased. The circumstances under which this may occur are as follows:
1. Increases in transportation
costs (including fuel costs)
2. Increases in state taxes and
duties (i.e. embarkation/disembarkation fees, sales taxes
etc.)
3. Currency fluctuations.
Dune Aurora Liveaboard reserves the right to raise
the agreed price up to 45 days prior to departure.
Itinerary
and service changes after booking and before departure:
Dune Aurora Liveaboard reserves the right to change
the itinerary and particular services if required due to unforeseen or
unavoidable circumstances. Dune Aurora Liveaboard will make every effort to
offer equivalent alternatives of a comparable standard. Dune Aurora Liveaboard
will inform the agent or individual client of such changes as soon as possible
and the effect they will have on the price.
Cancellation
for reasons caused by the customer:
Dune Aurora Liveaboard reserves the right to cancel
a booking if actions of the customer’s part give justifiable cause to do so. In
such instance, Dune Aurora Liveaboard will refund any payments already made
according to the conditions as set out above. Dune Aurora Liveaboard reserves
the right to disembark a guest not respecting the rules on board, others guests
or the staff. No refund or compensation will be due. Further claims against Dune
Aurora Liveaboard will not be entertained.
Force
Majeure and unpredictable acts of man:
Dune Aurora Liveaboard reserves the right to cancel
a trip for reasons of Force Majeure (i.e. natural disasters, epidemics etc.) or
unavoidable acts of man (i.e. war, riots, strikes etc.). In case of, Dune Aurora
Liveaboard will inform you as soon as possible and will offer to postpone the
trip originally scheduled without any type of compensation.
Trip
cancellation by Dune Aurora Liveaboard for other reasons:
If the passenger number is less than 6 passengers, Dune
Aurora Liveaboard reserves the right to cancel a trip latest 91 days before
departure and will refund the deposit without any type of compensation. Dune Aurora
Liveaboard reserves the right to cancel a trip for other reasons that are
unavoidable and will inform the customer as soon as possible and will refund
the deposit without any type of compensation.
Change to the itinerary and services:
If Dune Aurora Liveaboard deems it necessary to change
an itinerary and the number of dives during a trip (i.e. due to weather, sea,
governmental conditions etc.), Dune Aurora Liveaboard will not refund the cruise
price and no type of compensation can be claimed on the price of the cruise.
Damages resulting from personal injury, illness or
death:
Damages resulting from illness, personal injuries
or death which may be sustained by reason of, or while engaged on, any trip
whether due to the ownership, maintenance, use, operation or control of any
aircraft, helicopter, automobile, bicycle, boat, vehicle, hotel, common carrier
or any other conveyance used in carrying out these trips. Dune Aurora Liveaboard
assumes no liability due to any cause whatsoever whether caused by failure or
delay or other irregularity, acts or omissions occurring during a trip under
which the means of transportation or other service provided thereby is offered
or supplied by owners, operators or public carriers for and on behalf of Dune Aurora
Liveaboard. Dune Aurora Liveaboard shall not be responsible for any injury to
person (whether or not resulting in death) or damage to property arising out of
any act of war, insurrection, revolt or other civil uprising or military action
occurring in the countries of origin, destination or passage. In case of a
medical problem arising during the voyage, either on board or on shore, which
results in costs for evacuation, use of aircraft or repatriation, the
responsibility for payment of these costs belongs solely to the passenger.
Loss or damage of personal belongings:
Dune Aurora Liveaboard does not take any
responsibility for loss or damage to guests’ personal belongings that are due
to Force Majeure causes (see above).
Disabilities:
By forwarding the deposit, the agent or individual
guest certifies that the passenger does not have any mental, physical or other
condition or disability that would create a hazard for him/herself or other
passengers. Dune Aurora Liveaboard reserves the right to cancel or withdraw any
person as a member of the tour at any time.
5. Additional Information
If an agent or individual guest has to cancel or
change a reservation in any way, it has to be done by electronic mail to Aurora
Liveaboard to the following address:
Dune Aurora Liveaboard
Dune Atlantis
Jalan By Pass Ngurah Rai #96E
80228 Sanur, Bali, Indonesia
Phone: +62 (0) 812-367-810-65 (office in
Bali)
E-Mail: info@dune-aurora.com
Insurance:
It is highly recommended for all customers to have
a travel cancellation insurance. And it is mandatory for all customers to
have a scuba diving insurance.
Recommended:
The use of Nitrox is highly recommended during the cruise.
If you don't own the Enriched Air Certification, you can pass the PADI Course on board, please let us know before.
Dive computer and SMB are madatory for each diver joining us on a trip.