Terms and conditions

Thank you for your interest in booking a trip with Dune Indonesia.
Please take your time to carefully read the following terms and conditions. By confirming your booking, you accept and agree to our terms and conditions. 

1. DUNE ATLANTIS DIVE CENTER


Please contact info@dune-bali.com for Dune Atlantis Bali Dive Center Terms & Conditions.


2. DUNE AURORA LIVEABOARD



1. Deposit for individuals bookings 


Included in all cruises:  

Transfer from IN and OUT (Airport / MSY Aurora),
Double-bed or twin-bed cabin with en-suite bathroom, toilet and AC,
Meals and soft drinks
Daily three dives during the day plus one night-dive (subject to weather conditions and cruise; depending time of arrival, no diving on 1st day ; no diving on day of departure),
12L Tank, belt, weights.
Multilingual dive guides (Europeans and Indonesians).
Land excursions, according to the cruise itinerary. 

Excluded: 

NITROX supplement (see price list)
Scuba diving courses (see price list)
Diving and snorkeling gear
Beer, wine and spirits
Souvenirs, laundry, use of satellite phone.
Tips for crew: highly appreciated. 

Starting from January 1st 2021, we decided to include the fuel surcharges on our prices however we retain ourselves the right to add fuel surcharges without prior notice in case of high rise of fuel prices. 

·       2021: National Park Fees, Taxes, Clearances and Contributions to villages:
-      Raja Ampat: 160 USD / person
-      Raja Ampat-Lembeh: 200 USD / person
-      Raja Ampat-Banda Neira: 200 USD / person
-      Ambon: 150 USD / person
-      Banda Sea & Forgotten Islands: 150 USD / person
-      Alor: 95 USD / person
-      Komodo: 25 USD / day / person    
Note: these prices are subject to change without prior notice.

·       2022: National Park Fees, Taxes, Clearances and Contributions to villages:
-      Raja Ampat: 200 USD / person
-      Raja Ampat-Lembeh: 200 USD / person
-      Raja Ampat-Banda Neira: 200 USD / person
-      Ambon: 150 USD / person
-      Banda Sea & Forgotten Islands: 200 USD / person
-      Alor: 95 USD / person
-      Komodo: 25 USD / day / person    
Note: these prices are subject to change without prior notice.

Starting from January 1st 2023  we will included in the price fuel surcharge,  National Park fees, Taxes, Port clearance and Contributions to villages. Also NITROX will be FREE ( certification required)

Surcharges: Dune Indonesia reserve the right to apply an appropriate surcharge to its prices should  economic changes (such as exchange rates, marine park fees, fuel prices, etc) make a material difference  to its pricing structure. - A minimum of 14 days’ notice will be given before such a surcharge becomes  effective. -No surcharge will be applied within 28 days of departure. - If the surcharge results in an increase  of 10% or more to the price of the liveaboard, dive package/dive course, then cancellation with a full refund will be allowed. Notification of the intention to cancel must be made in writing within 14 days of  the notification or the surcharge. 

2. Payments & Cancellation Policy for Individual bookings 


Schedule of Payments: 

-       A deposit of 30% of the total price per person has to be transferred upon booking to the Bank Account of Aurora Liveaboard no later than 7 days after the date of reservation.
If this booking fee is not received within the stated period of time, your reservation is nullified and we cannot guarantee you that your required berths will be available for your desired cruise. 
-       61 days prior to departure date: remaining 70% of the cruise price Payment by bank transfer: (transfer fees are to be paid by the debtor).

Please contact us to get all the bank details for the deposit and payment: info@dune-aurora.com 

For short notice bookings: Full payment has to be made to Dune Aurora Liveaboard upon booking if the reservation is made less than 60 days prior to departure.  

Cancellation policy for individual bookings: 

If the reservation is cancelled more than 120 days prior to the departure date, a cancellation fee of 135 USD per person per booking will be deducted from the deposit and the remaining amount returned or credited against any future bookings 
The following cancellation fees are charged for cancellations within 120 days or less prior to departure:
·       120 – 91 days prior to departure:   30% of the cruise price
·       90 – 60 days prior to departure:    50% of the cruise price
·       59 – 0 days prior to departure:      100% of the cruise price  

The date Dune Aurora Liveaboard receives a cancellation of the booking by electronic mail will be the date used to determine whether a fee will be charged or not. On Saturdays, Sundays and public holidays, the next working day will count.

3. Payments & Cancellation Policy for Groups or Boat Charters 


The maximum number of passengers is 18 in 9 cabins (3x twin-beds, 3x couple-beds, 3x couple-beds plus 1 single bed).   

Payment Schedule for Groups (7 persons and more) and Full Charters (18 persons): 

·       10% deposit at the moment of booking
·       Further 15% within 180 days from the date of cruise departure
·       Further 25% more within 91 days from the date of cruise departure
·       Total balance (50%) within 60 days from the date of cruise departure 

Payment by bank transfer: (transfer fees are to be paid by the debtor).Please contact us to get all the bank details for the deposit and payment: info@dune-aurora.com  

Cancellation Policy for Groups and Full Charters: 

·       From 180 to 91 days prior departure:       25% of the total amount of the cruise
·       From 90 to 60 days prior departure:         50% of the total amount of the cruise
·       Less than 60 days prior departure:           100% of the total amount of the cruise 

In case of cancellation before 180 days, the deposit will be returned, except a 5% penalty for administrative costs.

 4. Changes or Other type of Cancellation 


Substitute Passengers: 

If for any reason a passenger cannot make a trip that has already been booked, the reservation can be transferred to another person. The new passenger will be subject to the contract conditions of Dune Aurora Liveaboard. Passenger substitution will be allowed up to 3 days, or less depending on the cruise, prior to the day of departure. Dune Aurora Liveaboard takes no responsibility for changes to any bookings not made by Dune Aurora Liveaboard on behalf of the passenger (i.e. air tickets, hotel reservation etc.). A fee will be charged (see above).  

Changes before the booking confirmation: 

Dune Aurora Liveaboard reserves the right to make alterations and changes to brochure information, service descriptions and prices in the brochures and price lists at any time before the time of booking. Should the necessity arise, Dune Aurora Liveaboard will inform the agent or individual client prior to entering the contract. The booking shall be confirmed and effective once Dune Aurora Liveaboard receives the deposit.  

Price changes after the contract has been entered: 

In rare circumstances, it is possible that prices must be increased. The circumstances under which this may occur are as follows: 
1.    Increases in transportation costs (including fuel costs)
2.    Increases in state taxes and duties (i.e. embarkation/disembarkation fees, sales taxes 
etc.)
3.    Currency fluctuations.  

Dune Aurora Liveaboard reserves the right to raise the agreed price up to 45 days prior to departure. 

Itinerary and service changes after booking and before departure: 

Dune Aurora Liveaboard reserves the right to change the itinerary and particular services if required due to unforeseen or unavoidable circumstances. Dune Aurora Liveaboard will make every effort to offer equivalent alternatives of a comparable standard. Dune Aurora Liveaboard will inform the agent or individual client of such changes as soon as possible and the effect they will have on the price. 

Cancellation for reasons caused by the customer: 

Dune Aurora Liveaboard reserves the right to cancel a booking if actions of the customer’s part give justifiable cause to do so. In such instance, Dune Aurora Liveaboard will refund any payments already made according to the conditions as set out above. Dune Aurora Liveaboard reserves the right to disembark a guest not respecting the rules on board, others guests or the staff. No refund or compensation will be due. Further claims against Dune Aurora Liveaboard will not be entertained.   

Force Majeure and unpredictable acts of man: 

Dune Aurora Liveaboard reserves the right to cancel a trip for reasons of Force Majeure (i.e. natural disasters, epidemics etc.) or unavoidable acts of man (i.e. war, riots, strikes etc.). In case of, Dune Aurora Liveaboard will inform you as soon as possible and will offer to postpone the trip originally scheduled without any type of compensation. 

Trip cancellation by Dune Aurora Liveaboard for other reasons: 

If the passenger number is less than 6 passengers, Dune Aurora Liveaboard reserves the right to cancel a trip latest 91 days before departure and will refund the deposit without any type of compensation. Dune Aurora Liveaboard reserves the right to cancel a trip for other reasons that are unavoidable and will inform the customer as soon as possible and will refund the deposit without any type of compensation.   

Change to the itinerary and services: 

If Dune Aurora Liveaboard deems it necessary to change an itinerary and the number of dives during a trip (i.e. due to weather, sea, governmental conditions etc.),  Dune Aurora Liveaboard will not refund the cruise price and no type of compensation can be claimed on the price of the cruise. 

Damages resulting from personal injury, illness or death: 

Damages resulting from illness, personal injuries or death which may be sustained by reason of, or while engaged on, any trip whether due to the ownership, maintenance, use, operation or control of any aircraft, helicopter, automobile, bicycle, boat, vehicle, hotel, common carrier or any other conveyance used in carrying out these trips. Dune Aurora Liveaboard assumes no liability due to any cause whatsoever whether caused by failure or delay or other irregularity, acts or omissions occurring during a trip under which the means of transportation or other service provided thereby is offered or supplied by owners, operators or public carriers for and on behalf of Dune Aurora Liveaboard. Dune Aurora Liveaboard shall not be responsible for any injury to person (whether or not resulting in death) or damage to property arising out of any act of war, insurrection, revolt or other civil uprising or military action occurring in the countries of origin, destination or passage. In case of a medical problem arising during the voyage, either on board or on shore, which results in costs for evacuation, use of aircraft or repatriation, the responsibility for payment of these costs belongs solely to the passenger. 

Loss or damage of personal belongings: 

Dune Aurora Liveaboard does not take any responsibility for loss or damage to guests’ personal belongings that are due to Force Majeure causes (see above). 

Disabilities: 

By forwarding the deposit, the agent or individual guest certifies that the passenger does not have any mental, physical or other condition or disability that would create a hazard for him/herself or other passengers. Dune Aurora Liveaboard reserves the right to cancel or withdraw any person as a member of the tour at any time.

5. Additional Information 


If an agent or individual guest has to cancel or change a reservation in any way, it has to be done by electronic mail to Aurora Liveaboard to the following address:   

Dune Aurora Liveaboard 
Dune Atlantis
Jalan By Pass Ngurah Rai #96E
80228 Sanur, Bali, Indonesia 
Phone: +62 (0) 812-367-810-65 (office in Bali) 
E-Mail: info@dune-aurora.com 

Insurance: 

It is highly recommended for all customers to have a travel cancellation insurance. And it is mandatory for all customers to have a scuba diving insurance.

Recommended:

The use of Nitrox is highly recommended during the cruise.
If you don't own the Enriched Air Certification, you can pass the PADI Course on board, please let us know before.

Dive computer and SMB are madatory for each diver joining us on a trip.